PRIVACY POLICY

Prepared on February 9, 2020.

It is important to us that your dealings with TinttaMari Tmi feel unique and safe.

As a result, we updated our data protection policy in accordance with the new EU Data Protection Regulation (GDPR).

In addition, we strive for greater transparency and tell you what kind of opportunities you have to monitor and verify your personal information.

TinttaMari Tmi Privacy Statement

We take care of your privacy.

The trust of Tinttamari's visitors and customers is valuable to us, and we therefore comply with this Privacy Statement, which complies with applicable privacy laws. The privacy statement explains how Tinttamari collects and uses your personal information. The description also describes your rights in relation to us as a company, as well as how you can exercise your rights. You can contact us directly if you have any questions regarding Tinttamari Tmi's privacy or data protection policies. It is important that you read and understand the contents of this Privacy Statement and how you can influence the processing of your personal information.

This Privacy Statement applies to personal information collected through Tinttamar's online store.

Registrar:

Tinttamari Tmi

Kauppilantie 1, 90850 Martinniemi

Business ID: FI30999628

Contact person: Mervi Paakkonen

Tinttamari Tmi Online store customer register

WHAT INFORMATION DO WE CORRECTLY COLLECT ABOUT YOU?

When you purchase something from our online store, as part of the buying and selling transaction, we collect information such as your customer number, transaction and usage information, address and email address.

When you surf our online store, we automatically receive the IP address and internet browser name of the device you use to browse.

Email Marketing (if applied by our online store): If you give us your consent, we may send you emails regarding changes to our online store, news about new products or updates related to the site. :)

If you wish, you can leave our mailing list at any time by contacting the administrator of this privacy statement in writing.

Like many other websites, we use “cookies”. They enhance your business experience in our online store and collect information about visitors and traffic to our website. Please learn more about cookies later in this privacy statement.

The data is not used for automated decision making or profiling.

HOW DO WE GIVE YOU PERMISSION TO COLLECT YOUR INFORMATION?

When you provide us with your personal information when doing business in the online store (for example, you place an order, choose a delivery method or return the product you have ordered), we hereby assume that you accept that we collect your personal information in our register.

We therefore collect personal information from you.

If we need personal information for any activity other than those listed above, such as marketing, we will of course ask you for permission either directly or give you the opportunity to refuse to provide the information.

WHAT IS THIS - IS MY INFORMATION SECURE AND HOW IS IT STORED?

Access to our register requires a username and password. The information contained in the register stored in the system can only be accessed and accessed by certain persons who are authorized to do so. So not just anyone.

The information is received by: our company, payment intermediaries, transport companies and the company that maintains our site.

Also read the registry description of the Mycashflow online store platform 

MyCashFlow terms and MyCashFlow Privacy Notice

Pulse247 Oy has access to the registrar's online store database to solve problem situations.

Data is retained only for the time necessary. In addition, some information is retained for longer to demonstrate legal obligations, such as accounting and consumer trade responsibilities.

CAN I CHECK MY INFORMATION OR PROHIBIT USE?

You can view, manage, and correct your own information at any time through your client account.

After you have already given us permission to use your information, or you have agreed to receive our newsletter, for example, you can always change your mind. You can withdraw your consent by contacting us at info.tinttamari@gmail.com

We may pass on your personal information if required by law, or if you violate the privacy statement of our online store.

IS MY INFORMATION SECURE WITH YOU?

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that personal information is not compromised, misused, accessed, disclosed, altered or destroyed.

WHAT ARE THOSE COOKIES?

Cookies are small files, text files of letters and numbers that a website or service provider transfers to your computer's storage space using your browser (if you have enabled this feature). Cookies allow a website or service provider to identify the browser used by a visitor, as well as to collect certain types of information. For example, cookies help the site to remember and process the products you have left in the shopping cart.

A session cookie is a temporary cookie that expires when you close your browser or device.

A persistent cookie is a cookie that remains on your computer until you delete it or expire.

In addition, cookies help us to understand your interests on the site based on your previous or current visit. This will allow us to better serve you in our online store. We also use cookies to obtain better and more accurate information about traffic and interactions on our site. This will allow us to provide an even better e-commerce experience in the future.

We use the information we receive from cookies to better target our marketing.

THIRD-PARTY SERVICES AND LINKS

Your data may be transferred outside the EU or the European Economic Area as permitted by the Personal Data Act.

Under normal circumstances, third-party operators collect, use and disclose client information only within the limits required by their need. This allows the best use of the service provided by a third-party operator.

However, some third-party operators, such as payment messaging service providers and other financial transactions, use their own privacy statement. In order for payment transactions to take place, we need to provide the necessary information for the transactions and apply the information provided on the payment transaction at third-party data protection clauses.

We also recommend that you familiarize yourself with the privacy practices of the payment service you use and how they use your personal information.

Please note that some service providers may be located in a jurisdiction other than our online store where you do business. If you decide to use third-party services, which is located in a different jurisdiction than using an online store, your information may be used within the scope of the law of that service area.

When you leave the site or ecommerce website application, a third party, you are no longer under our web privacy statement or the use of the terms circuit.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy statement at any time, so please check back from time to time for any changes to this statement. When any refinements or changes are made to this privacy statement, they will take effect immediately in our online store. If there are significant changes to the privacy statement, we will notify you of the changes on our website.

QUESTIONS AND FEEDBACK

If you want to access, correct, take possession of or delete information about you that our online store has collected about you, please contact us either by email info.tinttamari@gmail.com or by mail

Tinttamari Tmi

Kauppilantie 1

90850 Martinniemi

+358449853280

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Terms and conditions

To place an order, you must be 18 years of age or older.

Handling and Dispatch Times

Orders will be dispatched within 2-5 business days from purchase. We aim to be rather faster than slower.

Notice that Your Order may be delayed during campaign or sale.

Delivery Charges and Delivery

Orders will be dispatched as a parcel via the Finnish postal service Posti and UPS.

We ship almost worldwide. Delivery charges are based on the weight and size of the order.

If you cannot find your country from our shop as you pay, please contact us!

Finland and Åland: starting from 7,50€

Sweden, Germany, Denmark (Posti Parcel Connect): 15€

Estonia, Latvia, Lithuania (Baltia Postpacket): 12€

Other EU countries (Posti Parcel Connect) 18€ 

Outside EU (UPS): 29,90€ 

Other countries: 35€. 

FREE SHIPPING on orders above 200€.

Custom fees

Any fees are paid to appropriate customs agency by the buyer.

*Please note that our shipping fees are in EUR in Tinttamari’s online shop. The shipping fees may change due to currency differences if you choose another currency other than EUR in your purchase.

Order Tracking

After placing an order, you will receive an order confirmation to the email address you have provided. You will also receive a notification once your order has been packed and is ready to be dispatched. You can track the status of your order via your customer account. If you have any question about your order, please do not hesitate to contact us.

Payment by Finnish Banks 

We offer Paytrail as payment method. Payments will be withdrawn once order is completed.

VAT of 24% is included in the purchase, and there will be no extra fees for VAT. Paytrail-gateway service transmits your payment to the merchant. All Finnish banks are available as a payment method. Our service is a registered payment-institution under the supervision of the Financial Supervisory Authority (FIN-FSA) and Paytrail Corporation-ID: FI25528653), maintains this service.

The Collector billing-services are for 20 and over Finnish citizens for purchases up to a maximum of 1000€.

After selecting the method of your payment, the transaction process enters the selected payment system. After completing the transaction and when returning to the webshop where the order itself was made, information of a successful payment is immediately transferred to the merchant. The payment is transferred to an account managed by Paytrail (Corporation-ID: FI25528653) and then transferred to the merchant.

Payment by credit cards

Payments can be made with all credit cards accepted by the Finnish Nets. The webshop acts as a seller and delivers the product and it also manages the legal obligations involved in the trade. When a purchase is made with a credit card, the trade happens between the customer and Paytrail, which is the recipient of the payment and an official business partner of the Paytrail Service. The payment will be transferred to the seller’s bank account by Paytrail.

You can also pay for your order using the Paypal payment service

Right to cancel / Complaints policy

Right of return

The standard 14 days of returning time applies. However, please note that for fabrics cut to length, we offer only 7 days complaints policy from collection or receipt of the product. The withdrawal period is counted from the date of receipt of delivery. The right applies if the goods are unused and undamaged. If you decide to use this right of withdrawal and return the product, you are responsible for the freight and transport risk. When we have received the goods and found that it is unused and undamaged, we will refund the amount you paid for the item except shipping and any administrative fees. 

Remember to e-mail us first before sending anything back. Our e-mail address is: info@tinttamari.fi

Please note that the right of return does not apply to custom-made products, cut-to-length fabrics or piece/sale fabrics.

Each custom-made dress is unique - a single piece, made just for you and there is no right to return.

Non¬ defective products or sale and clearance products cannot be exchanged or returned. If there is a defect in the product, contact us immediately by email ¬info.tinttamari@gmail.com

Each exchange / return case is always handled on a case-by-case basis.

The customer pays the delivery costs for the return or exchange.

Before returns or exchanges, always contact Tinttamari`s customer service.

Tinttamari Tmi / info@tinttamari.fi

FI30999628

Before cutting and washing the fabric

Please check the condition of the fabric before pre-washing and cutting. It is impossible to estimate at what point a fabric error has occurred if you have already cut or wash it. In this case, the responsibility for the error passes to the consumer. We will always try to replace defective product with a similar one if it’s possible.

Always ensure that the fabric is flawless before you cut or wash it. Fabric that you have already cut can unfortunately not be returned.

Sewing patterns personal use

Tinttamari’s sewing patterns are for Personal use only! Sharing the patterns with third parties is strictly prohibited. This also applies to .zip packages for pdf-patterns. Downloadable pdf patterns may not be sold in advance, as .zip packages or as self-printed.

You can’t borrow patterns to anyone, draw for anyone for a fee, described (instructions of patterns), distributed in social media or local newspaper. 

Using patterns for commercial purposes is ABSOLUTELY forbidden. 

Returns

The item returned must be unused and undamaged. When we have received the item, we will refund the amount you paid except the shipping cost and any administrative fees. Do not send the goods cash on delivery, but the easiest way possible to:

Tinttamari Tmi, Kauppilantie 1, 90850 Martinniemi, Finland

By ordering a digital product, you, as the customer, agree that the digital content can be downloaded from an email after payment and that it has no right of return.

When making a return, always contact our customer service first: info.tinttamari@gmail.com and we’ll explain to you the return instructions.

Disclaimers

Tinttamari Tmi reserves the rights to change our delivery terms and price changes.

Color deviations may occur due to technical reasons and we therefore cannot guarantee that the images in the web shop renders the product's exact actual appearance.

Registration

You can register for a customer account where you can view all your orders and track the status of your most recent order.

Tinttamari Tmi treats all customer information completely confidential.

Contact

Address: Tinttamari Tmi, Kauppilantie 1, 90850 Martinniemi Finland

Email: info@tinttamari.fi

Corporate identity number: FI30999628