Any fees are paid to appropriate customs agency by the buyer.
*Please note that our shipping fees are in EUR in Tinttamari’s online shop. The shipping fees may change due to currency differences if you choose another currency other than EUR in your purchase.
After placing an order, you will receive an order confirmation to the email address you have provided. You will also receive a notification once your order has been packed and is ready to be dispatched. You can track the status of your order via your customer account. If you have any question about your order, please do not hesitate to contact us.
Payment by Finnish Banks
We offer Paytrail as payment method. Payments will be withdrawn once order is completed.
VAT of 24% is included in the purchase, and there will be no extra fees for VAT. Paytrail-gateway service transmits your payment to the merchant. All Finnish banks are available as a payment method. Our service is a registered payment-institution under the supervision of the Financial Supervisory Authority (FIN-FSA) and Paytrail Corporation-ID: FI25528653), maintains this service.
The Collector billing-services are for 20 and over Finnish citizens for purchases up to a maximum of 1000€.
After selecting the method of your payment, the transaction process enters the selected payment system. After completing the transaction and when returning to the webshop where the order itself was made, information of a successful payment is immediately transferred to the merchant. The payment is transferred to an account managed by Paytrail (Corporation-ID: FI25528653) and then transferred to the merchant.
Payment by credit cards
Payments can be made with all credit cards accepted by the Finnish Nets. The webshop acts as a seller and delivers the product and it also manages the legal obligations involved in the trade. When a purchase is made with a credit card, the trade happens between the customer and Paytrail, which is the recipient of the payment and an official business partner of the Paytrail Service. The payment will be transferred to the seller’s bank account by Paytrail.
You can also pay for your order using the Paypal payment service
Right to cancel / Complaints policy
Right of return
The standard 14 days of returning time applies. However, please note that for fabrics cut to length, we offer only 7 days complaints policy from collection or receipt of the product. The withdrawal period is counted from the date of receipt of delivery. The right applies if the goods are unused and undamaged. If you decide to use this right of withdrawal and return the product, you are responsible for the freight and transport risk. When we have received the goods and found that it is unused and undamaged, we will refund the amount you paid for the item except shipping and any administrative fees.
Remember to e-mail us first before sending anything back. Our e-mail address is: firstname.lastname@example.org
Please note that the right of return does not apply to custom-made products, cut-to-length fabrics or piece/sale fabrics.
Each custom-made dress is unique - a single piece, made just for you and there is no right to return.
Non¬ defective products or sale and clearance products cannot be exchanged or returned. If there is a defect in the product, contact us immediately by email ¬email@example.com
Each exchange / return case is always handled on a case-by-case basis.
The customer pays the delivery costs for the return or exchange.
Before returns or exchanges, always contact Tinttamari`s customer service.
Tinttamari Tmi / firstname.lastname@example.org
Before cutting and washing the fabric
Please check the condition of the fabric before pre-washing and cutting. It is impossible to estimate at what point a fabric error has occurred if you have already cut or wash it. In this case, the responsibility for the error passes to the consumer. We will always try to replace defective product with a similar one if it’s possible.
Always ensure that the fabric is flawless before you cut or wash it. Fabric that you have already cut can unfortunately not be returned.
Sewing patterns personal use
Tinttamari’s sewing patterns are for Personal use only! Sharing the patterns with third parties is strictly prohibited. This also applies to .zip packages for pdf-patterns. Downloadable pdf patterns may not be sold in advance, as .zip packages or as self-printed.
You can’t borrow patterns to anyone, draw for anyone for a fee, described (instructions of patterns), distributed in social media or local newspaper.
Using patterns for commercial purposes is ABSOLUTELY forbidden.
The item returned must be unused and undamaged. When we have received the item, we will refund the amount you paid except the shipping cost and any administrative fees. Do not send the goods cash on delivery, but the easiest way possible to:
Tinttamari Tmi, Kauppilantie 1, 90850 Martinniemi, Finland
By ordering a digital product, you, as the customer, agree that the digital content can be downloaded from an email after payment and that it has no right of return.
When making a return, always contact our customer service first: email@example.com and we’ll explain to you the return instructions.
Tinttamari Tmi reserves the rights to change our delivery terms and price changes.
Color deviations may occur due to technical reasons and we therefore cannot guarantee that the images in the web shop renders the product's exact actual appearance.
You can register for a customer account where you can view all your orders and track the status of your most recent order.
Tinttamari Tmi treats all customer information completely confidential.
Address: Tinttamari Tmi, Kauppilantie 1, 90850 Martinniemi Finland